Privacy Policy

Effective Date: September 2025

At SolemWay, LLC, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy describes how we handle your data when you use our mortuary transport dispatch platform and related services.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name, phone number, email address
  
• Company/agency name
  
• Driver’s license or certifications
• Insurance Provider
  

b. Transport Information

• Decedent pickup/drop-off locations
  
• Case details (e.g., case numbers, medical examiner references)
  
• Date/time of transport services
  

c. Device & Usage Data

• GPS/location data (for route tracking and dispatch)
  
• Device type, operating system, and IP address
  
• App usage data (logs, features accessed, error reports)
  

2. How We Use Your Information

We use your data to:

• Dispatch and track mortuary transport assignments
  
• Facilitate communication between dispatchers and transporters
  
• Verify professional qualifications and maintain compliance
  
• Improve functionality, safety, and user experience of the App
  
• Send service updates or important notifications
  
• Maintain service records for regulatory or legal purposes
  

3. Sharing of Information

We do not sell your personal information. We only share data under the following circumstances:

• With authorized funeral homes, facilities, or coroner/medical examiner offices when needed to complete a transport
  
• With law enforcement or regulatory bodies when legally required
  
• With third-party vendors who support our technology infrastructure (e.g., cloud hosting, GPS tracking), under strict confidentiality agreements
  
• With your consent, when applicable
  

4. Data Retention

We retain your information as long as needed to:

• Provide Services
  
• Comply with legal, regulatory, or operational requirements
  
• Maintain accurate transport and service records
  

Once data is no longer required, it is securely deleted or anonymized.

5. Security Measures

We take data protection seriously and use:

• End-to-end encryption
  
• Role-based access controls
  
• Secure data storage and encrypted backups
  
• Regular audits and system monitoring
  

Despite our efforts, no method of transmission or storage is 100% secure.

6. Your Rights & Choices

You may:

• Access, correct, or delete your personal information by contacting us
  
• Opt out of certain non-essential communications
  
• Request restriction of data processing under certain legal conditions
  

For assistance, contact SolemnWay, LLC Privacy Officer at: solemnway25@gmail.com

7. Children’s Privacy

This app is intended for professional use only and is not designed for individuals under the age of 21. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we’ll notify users via the app or email. Continued use of the Services after changes means you agree to the updated terms.

9. Contact Us

For any privacy-related questions or concerns, please contact:
SolemnWay, LLC
solemnway25@gmail.com